HEAT Tickets

I do not know what HEAT is an acronym for.....  I know that it is a form, and if you fill one out, you get lots of attention, fast!

HEAT tickets are a service request form.  Anything technical that requires attention gets the HEAT ticket.
This includes:

1. Tech Center support requests (such as password resets - no HEAT ticket, no reset!)
2. Mac/PC and printer repair requests
3. Obsolete Equipment removal
4. Telephone and voicemail changes.
5. Repair of telephone lines
6. AT&T T1 line
7. ADT Security system issues
8. We Energies Gas meter modem lines.

When Tech services receives the HEAT ticket, it is given to the appropriate person, and the problem is usually solved quickly.  Computer repairs are relatively fast, as the vendor can produce.