The Help Desk is the specialized call center for staff, to use for any problems from the Staff Application Portal to eSis password resets. Should the need arise, any teacher can call 438-3400 and the operator will be able to help you with most computer issues, unless they are hardware related. Hardware issues get the coveted "heat" ticket (still don't know what that acronym stands for.)
The operators have a diverse background, from education to computer field. This is a classified job, meaning they are employed by the City of Milwaukee, not the school board.
Although eSis is the #1 call generator, some of the computer issues include being dealt with included:
- A secretary wanting to know how to set up school opening data bases.
- "Why won't my old version of word open this new version document?"
- "I forgot my eSis password."
Software used to help solve problems includes Net Meeting and Remote Desktop, so control can be taken of the end user computer if necessary. The employees in this department also do school opening and end of school year in services for secretaries, so files are saved for the new school year, and other computer generated reports and eSis information is in place for the opening. Report card training is another responsibility, as MPS moves to an intermediate report card, generated from Gradebook in eSis.
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